Complaints Policy

At ADS Consultancy Max, we are committed to providing high-quality services and ensuring customer satisfaction. We value your feedback and take complaints seriously. This Complaints Policy outlines our procedure for handling complaints, in accordance with Irish law, to ensure they are dealt with promptly, fairly, and consistently.

By using our website, www.adsconsultancymax.ie, you agree to the terms set out in this Complaints Policy.

The purpose of this policy is to provide a clear and accessible process for customers to raise complaints, ensuring that we handle each complaint efficiently and in compliance with Irish consumer protection laws.

If you have a complaint about our services, please contact us using one of the methods below:

• Email: info@adsconsultancymax.ie
• Phone: +353 1 460 5289
• Mail: Unit G2, Ballymount Road Lower, Dublin 12

To help us handle your complaint effectively, please provide the following information:

1. Your full name and contact details (email or phone number).
2. A detailed description of your complaint, including any relevant dates and times.
3. The product, service, or aspect of our website to which your complaint relates.
4. Any supporting documentation or evidence, such as receipts, screenshots, or correspondence.
5. Your preferred resolution or outcome (if applicable).

• We will acknowledge receipt of your complaint within 5 business days of receiving it.
• Our team will review the details of your complaint and assign a reference number, which we will provide to you for future communication.

• We will conduct a thorough investigation of your complaint, considering all the relevant facts and evidence.
• Depending on the nature of the complaint, we may need to contact you for additional information or clarification.
• We aim to resolve complaints within 14 business days. In some cases, if a more detailed investigation is required, we may extend this period. We will inform you of any delays and provide a revised timeline.

• Once the investigation is complete, we will provide you with a written response outlining the outcome of your complaint.
• If the complaint is upheld, we will outline the steps we will take to resolve the issue and, if applicable, offer a suitable remedy, such as:
  • A refund or replacement of the product.
  • A correction of any service-related issues.
  • An apology and an explanation of what went wrong.
• If your complaint is not upheld, we will explain the reasons for our decision and provide guidance on any further actions you may take.

• If you are not satisfied with the outcome of your complaint, you have the right to appeal our decision.
• To appeal, please contact us within 10 business days of receiving our response, providing any additional information or reasons why you believe the decision should be reconsidered.
• We will review your appeal and aim to provide a final decision within 10 business days of receiving the appeal request.

If we are unable to resolve your complaint to your satisfaction, you may seek assistance from an independent third party. In Ireland, the following Alternative Dispute Resolution (ADR) services are available:

• Financial Services and Pensions Ombudsman (FSPO) for financial and pensions-related complaints.
• Small Claims Court for disputes involving amounts up to €2,000.
• Competition and Consumer Protection Commission (CCPC) for general consumer rights and disputes.

We are committed to cooperating with any third-party ADR services if required.

• All complaints will be handled in a confidential manner in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988 to 2018.
• Your personal data will only be used for the purpose of handling the complaint and will not be shared with third parties without your explicit consent, unless required by law.

If your complaint involves a third party, such as a partner or subcontractor, we will work with them to investigate and resolve the issue. However, please note that we may not be able to control the resolution timeframe in such cases.

If your complaint relates to the accessibility of our website or services for individuals with disabilities, please include specific details about the accessibility issue encountered. We are committed to ensuring equal access and will prioritize accessibility-related complaints.

• We regularly review and analyze complaints to identify any trends or recurring issues. This helps us improve our services and prevent similar complaints in the future.
• We are committed to maintaining high standards of customer service and will make necessary adjustments to our policies and procedures based on feedback received.

Nothing in this Complaints Policy affects your statutory rights as a consumer under Irish law, including:

• Your rights under the Consumer Protection Act 2007.
• Your rights under the Sale of Goods and Supply of Services Act 1980.
• Your rights under the European Communities (Unfair Terms in Consumer Contracts) Regulations 1995.

We may update this Complaints Policy from time to time to reflect changes in our services, Irish law, or customer feedback. Changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically.

If you have any questions or concerns about this Complaints Policy, please contact us:

ADS Consultancy Max
Email: info@adsconsultancymax.ie
Phone: +353 1 460 5289

We are dedicated to addressing your concerns and ensuring a positive experience with our services.