Refund and Cancellation Policy

Welcome to ADS Consultancy Max. We are committed to providing a high level of service to our customers. This Refund and Cancellation Policy outlines your rights and the procedures for refunds and cancellations when purchasing our products or services, in compliance with Irish consumer protection laws.

By making a purchase on our website, www.adsconsultancymax.ie, you agree to the terms set out in this policy.

1. General Refund Policy

We aim to ensure that all customers are satisfied with our products and services. If you are not satisfied with your purchase, please review the following terms regarding refunds:

  • Refunds are available under specific conditions outlined below.
  • To request a refund, please contact our customer service team within the applicable time frame.
  • Refunds will be issued using the original payment method used during the purchase.

2. Cancellation of Services

2.1. Right to Cancel (Cooling-Off Period)

  • In accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, you have the right to cancel your purchase of digital or online services within 14 days without providing any reason.
  • The 14-day cooling-off period begins on the day you receive confirmation of your order.
  • To exercise your right to cancel, you must inform us of your decision within the 14-day period by contacting us at adsconsultancymax@gmail.com or by completing a cancellation form available on our website.

2.2. Exceptions to the Right of Cancellation

  • The right to cancel does not apply if the service has been fully performed and you have acknowledged that your right to cancel will be lost once the service is completed.
  • For digital products, the right to cancel is waived if you download or access the content immediately after purchase with your explicit consent.

3. Process for Requesting a Refund

To request a refund, follow these steps:

  1. Contact Us: Email us at info@adsconsultancymax.ie or call us at +353 1 460 5289 within the applicable time frame for refunds.
  2. Provide Details: Include your order number, purchase date, and the reason for your refund request.
  3. Refund Review: We will review your request and respond within 14 days. If approved, the refund will be processed using the original payment method.

4. Refund Eligibility

We provide refunds under the following conditions:

  • Defective or Faulty Products: If a product or service is found to be faulty or does not meet the description provided, you are entitled to a full refund.
  • Change of Mind: If you cancel your order within the 14-day cooling-off period, you are entitled to a refund, provided that the service has not been fully performed.
  • Incorrect Purchases: If you accidentally purchase the wrong service or product, you may be eligible for a refund, subject to our discretion.

5. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • If the product or service has been fully performed or used, and you agreed to waive your cancellation rights.
  • If the refund request is made outside the specified time frame.
  • If there is evidence of misuse, intentional damage, or unauthorized alteration of the product or service.

6. Service-Specific Cancellation Terms

For services that involve scheduled appointments or consultations, the following terms apply:

  • Cancellation Notice: Cancellations must be made at least 24 hours before the scheduled appointment. If you fail to provide adequate notice, you may be charged a cancellation fee.
  • Rescheduling: If you need to reschedule an appointment, please contact us at least 24 hours in advance. Rescheduling is subject to availability.
  • No-Shows: If you do not attend a scheduled appointment without prior notice, a refund will not be provided.

7. Digital Products Refund Policy

For digital products or content, the following terms apply:

  • Immediate Access: If you access or download digital content immediately after purchase, you agree to waive your right to a refund.
  • Technical Issues: If you experience technical issues with digital products, please contact us for assistance. Refunds may be considered if the technical issue cannot be resolved.

8. Processing of Refunds

  • Approved refunds will be processed within 14 days of receiving your refund request or returned product.
  • Refunds will be issued to the original payment method used during the purchase.
  • If a refund is delayed beyond 14 days, you have the right to additional compensation as provided under Irish consumer protection laws.

9. Refunds for Promotional Items

Items purchased as part of a promotional offer or discount may be subject to different refund conditions. Please review the specific terms of the promotion when making your purchase.

10. Your Consumer Rights

Nothing in this Refund and Cancellation Policy affects your statutory rights as a consumer under Irish law, including:

  • Your rights under the Consumer Protection Act 2007.
  • Your rights under the Sale of Goods and Supply of Services Act 1980.
  • Your rights under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

11. Changes to the Refund and Cancellation Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in our services, Irish law, or consumer rights regulations. Changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically.

12. Contact Information

If you have any questions or concerns about this Refund and Cancellation Policy, please contact us:

ADS Consultancy Max
Email: info@adsconsultancymax.ie
Phone: +353 1 460 5289

This Refund and Cancellation Policy is crafted to comply with Irish consumer protection laws, ensuring clarity and transparency in your business practices. Feel free to customize any sections to reflect your specific services or any additional terms that may apply.